Unified Customer Care
Connect customer accounts, billing, payments, service operations, and meter-related processes.
Oracle CC&B Cloud Solutions for Modern Utility Operations
Manage utility customer care, billing, payments, meter-related processes, and service operations with Oracle Utilities Customer Care and Billing (CC&B). 4i helps utilities implement, integrate, modernize, and support Oracle CC&B based on their operational requirements.
2+Decades of Oracle Expertise
1,000+Consultants
12+Global Offices
Supporting Your Oracle CC&B Journey
4i helps utility organizations implement, integrate, modernize, and support Oracle CC&B environments.
The approach connects customer, billing, payment, and enterprise processes to support operational requirements, customer service, and future growth.
Connected by 4i on Oracle
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4i × ORACLECustomer Care & BillingCustomer CareBillingRatesPaymentsCollectionsField Activities
×Oracle CC&B Cloud Solutions & Key Offerings
Explore our Oracle CC&B services designed to help utilities connect customer care, billing, payments, and enterprise processes.
CC&B Modernization
Implement, upgrade, and modernize Oracle CC&B to meet evolving utility requirements.
Enterprise Integration
Connect CC&B with meter data, payment gateways, portals, ERP, CRM, and other systems.
Process Automation
Automate customer, billing, and operational processes to reduce manual effort and improve efficiency.
API Integration
Enable connected utility operations through APIs, cloud applications, databases, and integration technologies.
Ongoing Optimization
Support and enhance Oracle CC&B environments as business and technology requirements evolve.
Business Impact Delivered by 4i
2+Decades of Oracle Expertise
1,000+Consultants
12+Global Offices
Multi-IndustryDigital Transformation Experience
Level 2
Oracle Partner Network Partner30+Countries Served
Key Capabilities of Oracle CC&B
Oracle CC&B brings customer, billing, payment, and service processes together to support accurate, efficient utility operations.
Customer & Account Management
Manage customers, accounts, premises, and service agreements from a single view.
Billing
Produce accurate bills for simple and complex rate structures across service types.
Rates
Configure complex rates and products to support tariff and pricing changes.
Build a Smarter, More Connected Oracle CC&B Environment
Transform customer care and billing operations with Oracle CC&B implementation, integration, modernization and ongoing optimization.
Our Oracle CC&B Solutions Approach
A structured, seven-stage approach that takes Oracle CC&B from requirements to go-live and ongoing optimization.
- 1
Assess
We assess customer care, billing, payment, and service requirements while reviewing existing systems, processes, dependencies, and Oracle CC&B scope to identify integration and implementation needs.
- 2
Define
We define business and functional requirements along with application, data, and integration requirements, identifying opportunities to improve processes and align the solution with utility operations.
- 3
Design
We design the Oracle CC&B solution architecture, integration and data flows, and future-state processes to create a scalable technology foundation aligned with business goals.
- 4
Implement
We configure and implement Oracle CC&B, prepare data, develop integrations, align workflows, and deliver the required solution components for effective utility operations.
- 5
Validate
We validate business processes and conduct integration, data, technical, and user acceptance testing to ensure the solution performs as expected before deployment.
- 6
Deploy
We plan and prepare for go-live, execute a controlled production deployment, and take measures to minimize business disruption during the transition.
- 7
Optimize
We provide ongoing application support, monitoring, issue resolution, and performance improvements while continuously enhancing and optimizing the CC&B environment.
How 4i Delivers Oracle CC&B Solutions
We combine Oracle, utility, integration, and enterprise application expertise to deliver connected Oracle CC&B environments.
Connect Oracle CC&B across the utility ecosystem
We connect Oracle CC&B with key enterprise systems to streamline data flows and processes.
Automate Customer & Billing
We simplify workflows and reduce manual tasks across customer care, billing, and payments.
Oracle CC&B Platforms and Ecosystem
Step 1: Oracle Utilities Applications
- Connect customer care and billing processes with other Oracle Utilities capabilities based on the organization’s requirements.
Step 2: Oracle Cloud Infrastructure
- Support the underlying cloud environment, infrastructure requirements, security, scalability, and connected application architecture.
Step 3: Oracle Integration Technologies
- Connect CC&B with Oracle and third-party applications through APIs, integration workflows, and data exchange processes.
Step 4: Enterprise Applications
- Integrate CC&B with systems supporting finance, customer management, payments, field operations, analytics, and other business functions.
Step 5: Customer and Digital Channels
- Connect customer portals and mobile experiences with the underlying customer and billing environment.
Ready to Connect Your Utility Ecosystem?
From strategy to deployment, our experts help you build a secure, scalable, and connected Oracle CC&B environment.
Oracle CC&B Use Cases
01
Improve Utility Customer Care
Create a more structured approach to managing customer accounts, service requests, interactions, and account-related information across the customer lifecycle.
02
Streamline Billing Operations
Support complex billing processes by bringing relevant customer, account, usage, and financial information into a connected application environment.
03
Connect Customer and Payment Processes
Integrate CC&B with payment channels and related systems to support more connected payment processing and account management workflows.
04
Support Digital Customer Experiences
Connect CC&B with customer portals, mobile applications, and other digital channels to support access to account and service information.
05
Integrate the Utility Technology Ecosystem
Connect CC&B with meter data, ERP, CRM, field service, analytics, and other enterprise applications to reduce disconnected processes.
06
Modernize Legacy Utility Operations
Review and improve existing CC&B environments to address changing business processes, technology requirements, integrations, and operational needs.
See Oracle CC&B Solutions in Action
Explore relevant utility success stories and discover how Oracle CC&B solutions can address complex customer care, billing, integration, and operational challenges.
Services Across Oracle CC&B Lifecycle
We support Oracle CC&B initiatives across consulting, implementation, integration, modernization, and ongoing application support:
01
Oracle CC&B Consulting Services
We assess business and application requirements, evaluate current-state environments, define future-state strategies, and develop solution and integration plans aligned with utility objectives.
02
Oracle CC&B Implementation Support
We support implementation planning and configuration, testing and deployment activities, and business process and workflow alignment to enable a smooth CC&B rollout.
03
Oracle CC&B Integration Services
We connect Oracle CC&B with utility and enterprise applications, cloud platforms, payment systems, customer solutions, and data platforms to enable reliable system-to-system data exchange.
04
Oracle CC&B Modernization
We assess existing CC&B environments and improve processes, configurations, integrations, and application architecture to support modernization and evolving utility requirements.
05
Oracle CC&B Application Support
We provide ongoing application and technical support, issue resolution, monitoring, enhancements, and continuous optimization to maintain reliable CC&B operations.
See what we can build for you
Explore how 4i tailors Oracle CC&B to different business needs.
Client Success
“4i has played a pivotal role in our digital transformation by delivering a seamless Oracle Fusion ERP implementation. Their deep technical expertise, structured approach, and strong understanding of enterprise application integration significantly improved our system performance and process automation.”
Ahmed Saeed
IT Application Head, Deyaar Properties
“Partnering with 4i for our Oracle ERP implementation has been instrumental in transforming our enterprise operations. They ensured a smooth go-live and continue to offer proactive monitoring, regular updates, and technical enhancements tailored to our evolving needs.”
Eslam Mahsoub
Director IT, Americana Group
“Collaborating with 4i has been a highly rewarding experience throughout Transom’s digital transformation journey. Their deep expertise has been instrumental in the seamless implementation of our Oracle Fusion HCM, SCM, and Finance modules.”
Dr. Younis Al-Anqoudi
Head of Information and Communication Technology, Transom Handling
1,000+
Consultants
30+
Countries Served
Beyond Implementation. Lifelong Partnership
At 4i, we believe go-live is just the beginning. Our Customer Success and Managed Services teams ensure continued optimization and value realization.
24x7Service Desk Support
2+Decades of Oracle Expertise
Proactive Enhancements & Advisory
Regulatory Update Packs
Dedicated Success Managers
The Smarter Way to Deliver Oracle CC&B
Frequently Asked Questions
What is Oracle CC&B?
Oracle Utilities Customer Care and Billing (CC&B) helps utilities manage customer care and billing processes, including account management, billing, payments, and service interactions. It can also connect with other utility and enterprise systems.
What is Oracle CC&B used for?
Oracle CC&B supports customer accounts, billing, payment processing, service interactions, and related financial processes. It can integrate with meter data, customer portals, ERP, payment, field service, and analytics systems.
Can Oracle CC&B integrate with other applications?
Yes. Oracle CC&B can integrate with Oracle and third-party systems, including meter data platforms, customer portals, payment gateways, ERP, CRM, field service, and analytics applications.
How can utilities modernize an existing Oracle CC&B environment?
Utilities can modernize CC&B by assessing existing configurations, integrations, customizations, and processes, then improving integrations, reducing manual workflows, updating configurations, and connecting with newer cloud technologies.
What services are available for Oracle CC&B?
Oracle CC&B services can include consulting, implementation, configuration, integration, modernization, testing, application enhancements, migration support, and managed services based on the utility’s requirements.
How does Oracle CC&B support utility customer operations?
Oracle CC&B provides a connected environment for managing customer accounts, billing, payments, and service interactions. It can also connect with other operational and enterprise systems to improve process consistency and information flow.
