Improved Operational Efficiency
Automation of billing and payment processes and performance optimization streamlined previously manual workflows.
CASE STUDIES
4i Modernizes Utility Billing System for a Leading Electric Power Company in Taiwan
2.7
CC&B Version
The legacy COBOL-based CC&B 1.7 application was migrated to Java-based Oracle CC&B 2.7.
2-Node
Clustered HA Setup
A two-node clustered setup with a shared application filesystem and Oracle RAC ensures performance and resilience.
The Challenge
A prominent electric power company serving millions of consumers across Taiwan was grappling with operational inefficiencies due to an outdated Oracle Utilities Customer Care & Billing (CC&B) Version 1.7 system. The COBOL-based application lacked the flexibility to scale and adapt to evolving utility operations.
Inefficient configurations and outdated hardware led to slow response times, the absence of a reliable DR plan put service continuity at risk, key billing and payment distribution functions required significant manual intervention, and an aging customer portal compromised the user experience.
To meet growing business demands and enhance customer service, the organization partnered with 4i for a strategic upgrade.
The Solution
4i delivered an end-to-end modernization strategy, upgrading the legacy COBOL-based application to Java-based Oracle CC&B 2.7 and designing a two-node clustered high-availability architecture with a shared application filesystem and Oracle RAC.
4i also set up a comprehensive disaster recovery site, developed custom batch programs and billing algorithms to automate billing and payments, modernized the customer portal and UI, and carried out performance tuning and hardware sizing.
- Upgrade to Oracle CC&B 2.7 (Java-Based)
- Clustered High Availability with Oracle RAC & DR Site
- Automated Billing & Payment Processes
Business Impact
Enhanced Customer Satisfaction
A modern, user-friendly customer portal improved usability and the overall customer experience.
Minimized Business Risk
A robust disaster recovery setup ensures uninterrupted operations during unplanned outages.
DISASTER RECOVERY
Future-Ready Infrastructure
Infrastructure capable of scaling with evolving utility demands, supported by performance tuning and hardware sizing.