Proactive monitoring, fast incident resolution and planned releases for Oracle Fusion Cloud, Oracle E-Business Suite (EBS), Oracle Integration Cloud (OIC) and the platforms around them.
Every hour spent firefighting incidents is an hour taken from improving the business.
Ticket backlogs, cloud updates and scarce Oracle skills make that harder every year. 4i takes ownership of daily operations so applications stay stable and your team can focus on what comes next.
We work as an extension of your IT team, with ITIL-based processes and SLA-driven support.
So you get:
Trusted by leading enterprises and public-sector organizations
Get a clear view of your incident trends, support gaps and the right support model for your Oracle landscape.
From Oracle Cloud applications to integrations and infrastructure, 4i supports the systems your business runs on:
Ensure your Oracle Cloud applications remain secure, up to date, and high-performing with proactive monitoring, regular maintenance, expert troubleshooting, and continuous optimization.
Monitor and manage Oracle Integration Cloud environments by resolving integration failures, improving performance, maintaining interfaces, and ensuring seamless connectivity across enterprise applications.
Keep critical ERP processes running smoothly with reliable support for Finance, Procurement, Human Resources, Supply Chain, Enterprise Performance Management and other core business operations.
Continuously monitor data flows to identify issues early, prevent service disruptions, and maintain reliable communication between business systems.
Manage cloud infrastructure, user access, security, backups, system configurations, and performance to ensure a stable, secure, and scalable enterprise environment.
Minimize business disruption through structured incident resolution, root cause analysis, change management, patching, upgrades, and controlled application releases.
Improve application reliability with continuous health monitoring, preventive maintenance, performance tuning, and proactive issue resolution before problems impact users.
Support ongoing digital transformation with application modernization, automation initiatives, performance enhancements, and continuous innovation that help your business adapt and grow.
From transition planning and service governance to proactive operations, optimization and modernization, every stage is built for stable, high-performing applications.
Begin with knowledge transfer, stakeholder alignment, environment assessment, and service planning to ensure a smooth transition with minimal business disruption.
Evaluate your application landscape, support processes, system health, SLAs, and operational challenges to identify risks, improvement opportunities, and support priorities.
Establish stable operations through ITIL-based service delivery, incident and problem management, SLA monitoring, governance, preventive maintenance, and continuous system monitoring.
Continuously improve application performance through automation, performance tuning, proactive maintenance, upgrade planning, and operational best practices.
Identify opportunities to modernize enterprise applications through cloud adoption, application enhancements, GenAI-enabled automation, and technology upgrades.
Deliver continuous innovation through modernization initiatives, process improvements, knowledge sharing, and strategic recommendations that maximize technology investments.
Explore how 4i helps organizations improve application performance, reduce downtime and achieve long-term operational excellence.
“Partnering with 4i for our Oracle ERP implementation has been instrumental in transforming our enterprise operations. They ensured a smooth go-live and continue to offer proactive monitoring, regular updates, and technical enhancements tailored to our evolving needs.”
Eslam Mahsoub
Director IT, Americana Group
“4i has played a pivotal role in our digital transformation by delivering a seamless Oracle Fusion ERP implementation. Their deep technical expertise, structured approach, and strong understanding of enterprise application integration significantly improved our system performance and process automation.”
Ahmed Saeed
IT Application Head, Deyaar Properties
“Collaborating with 4i has been a highly rewarding experience throughout Transom’s digital transformation journey. Their deep expertise has been instrumental in the seamless implementation of our Oracle Fusion HCM, SCM, and Finance modules.”
Dr. Younis Al-Anqoudi
Head of Information and Communication Technology, Transom Handling
1,000+
Consultants
30+
Countries Served
We work as an extension of your IT team, providing dedicated support for the day-to-day health, stability, and performance of your enterprise applications.
Our managed services help maintain application availability, minimize disruption, and strengthen operational resilience across critical business systems.
From Oracle Fusion Cloud and E-Business Suite to integrations and enterprise platforms, we understand how interconnected Oracle environments operate at scale.
Moving Oracle E-Business Suite to OCI? We keep your environments supported and stable before, during and after a structured lift-and-shift transition.
We go beyond resolving support requests by identifying recurring issues, recommending improvements, and addressing the root causes of operational challenges.
Regular service reviews, operational insights, and performance reporting provide greater visibility into the health and performance of your application landscape.
Talk to 4i and get a support model built around your applications, SLAs and business priorities.
Managed Services provide dedicated operational expertise to maintain, monitor, and enhance business-critical applications and cloud environments. By combining proactive support, preventive maintenance, and continuous optimization, organizations can improve system availability, reduce operational risk, and ensure their technology platforms consistently support evolving business goals.
4i provides managed services across Oracle Cloud Infrastructure, Oracle E-Business Suite, Oracle Integration, middleware, cloud environments, and connected enterprise applications. Support can cover monitoring, incident management, administration, enhancements, release readiness, and continuous optimization based on the agreed service scope.
Yes. 4i can provide 24×7 monitoring and support based on the agreed engagement model, coverage window, and SLA, including incident management and escalation for business-critical applications.
Managed Services reduce downtime, improve application availability, enhance security, streamline maintenance, accelerate issue resolution, and continuously optimize enterprise systems for better operational efficiency.
Yes. In addition to operational support, our team helps organizations modernize applications, automate processes, implement new features, and continuously improve enterprise technology environments.
Let’s explore where 4i can create measurable value in your business. Tell us what you’re looking to automate, improve, or transform.
Email us
[email protected]
Global Case Study
A master developer of tourism, heritage and urban developments in the MEA region implemented Oracle Primavera P6 EPPM and Primavera Unifier with 4i to manage project portfolios and control costs across multiple projects.
Global Case Study
A leading electricity utility provider in the West Indies partnered with 4i to modernize its Oracle CX and Customer Care & Billing (CC&B) ecosystem, cutting refund processing time in half and delivering faster, more reliable reporting across millions of customer records.
Global Case Study
TRANSOM Handling, a leading aviation ground handler in Oman, moved from on-premises Oracle E-Business Suite to Oracle Fusion Cloud Finance, HCM and SCM with 4i, integrated with its third-party systems via OIC.
Support the Oracle Database tier underpinning E-Business Suite with proactive monitoring, performance optimization, backup and recovery, patching support, and availability management.
From application and database support to optimization and long-term operational planning, 4i provides a single point of ownership across your enterprise application ecosystem.
