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KNOWLEDGE REPOSITORY THROUGH CONTINUOUS MONITORING
OF INCIDENTS AND AUTOMATIC RESPONSES.

Incidents

Incident management allows you to track and resolve service disruptions quickly and efficiently by allowing you to focus on what is important from a broader management perspective (incidents) rather than isolated, discrete events that may point to the same underlying issue.

Intuitive Dashboard

Our dashboard provides the typical high level key information in terms of tickets under status like - Open, Closed, In-progress, Client hold and Unassigned. Download/View reports in different file formats such as Excel, PDF, HTML and CSV.

Instant Responses

Further search in the solution repository for instant responses through the available informations.

Robust

Our application expertise coupled with delivery experience across domains and verticals for more than 10 years has translated into building a robust application for managing incidents of any level. Our internal dedicated development team of consultants are available to offer best support and services.

  Automatic Incident creation via email
  SLA Management
  Automatic notifications to clients
  Single console to record,assign, track, resolve & notifications

Cloud
Based

All the datas were synchronized with Cloud,It can be pulled wherever you need it!

 Cloud based
  SLA Management
  Mobile Friendly
  Dashboard with drill-down reports

Reports & Dashboard

IMS provides various combination of reports with aggregated data such as the number of incidents relating to each category, active incidents, critical incidents, unassigned, in-progress and completed. There are many ways to slice and dice the information to produce the snapshot reports of top incidents and to monitor the incident’s status. We can search for the previous similar incidents from knowledge repository.

Uses a help desk approach to manage the incidents in your business processes. All open incidents appear in the Dashboard. You can assign incidents to others for resolution, add comments to resolve an issue, view progress and re-open a service desk ticket.

  SLA violated incidents
  Incidents nearing SLA violation
  Open incidents
  Project wise incidents
  Adhoc Report generation
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Knowledge
Management Repository

Provides managers a holistic costing of the project
taking into consideration factors like timesheet,
travel expense and onsite allowance.

Background

Incidents

Provides admin the right to control access for employees based on roles

Live Incidents

Admin have the right to control the access for all the employees based on their roles.

Access Log

Admin has the rights to monitor the usage of the application.